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Denny C.
2019, october 22, 7:03 pm
There are not enough superlatives in the English language to express our pleasure from working with such a professional company and their expert guides. Their business model is very different from other companies. They list guides for virtually every location in Japan where visitors wish to travel. They have tour guides available even in some of the remote and less visited places.
They work great with cruise and hotel starting points. You contact Triple Lights and find a guide or guides available and start setting an itinerary with the places you want to visit. We found it best to have them recommend other sights of interest along with the ones we had on our Must See list. The English speaking guide meets you and arranges all the public transportation options you need. You pay the guide hourly rate to Triple Lights at the point of booking. You pay in Yen for all transportation and meals separately on the day you tour.
Two guides, Michiru Azuma and Yuko S. deserve special recognition because of the way they salvaged a huge disruption in our trip plans. Our cruise ship was forced to miss some ports in Japan and then went to some scheduled ports on days we weren't scheduled. The captain was avoiding a typhoon. This required swapping guides and locations in a frantic attempt to recover part of our plan. Michiru Azuma and Yuko S. worked together to change dates and cities so that we were able to visit the most important places. Michiru sacrificed her guaranteed payment for us to have the new plan work. She authorized a refund from Triple Lights when we had signed up for a no refund arrangement. The two guides worked with the Tokyo support person, Hazuki Yamanaka, to get it straightened out and to our pleasant surprise Triple Lights demonstrated their honorable business practices, by rescheduling our dates and guides along with a full refund for tours lost to the storm.
Triple Lights is 一番, Ichiban (number one). We cannot thank Michiru Azuma or Yuko S. enough for what they did with virtually no notice. We will not forget the message of Hiroshima or the hospitality extended to us. Domo Arigato.… – show
Thank you very much for using TripleLights. On behalf of the team let me express our gratitude for the nice review you provided about your recent experience with us. It really warms my hearts! On that night, you must have been upset when the captain announced the change in schedule and still you were patient enough to wait for our resolution. Thank you for believing and the prompt replies! I definitely will share your thoughtful comment with our guides, Michiru and Yuko. We will continue our effort to provide the best service for our guests. We sincerely hope to welcome you back on your next trip to Japan.… – show
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They work great with cruise and hotel starting points. You contact Triple Lights and find a guide or guides avai lable and start setting an itinerary with the places you want to visit. We found it best to have them recommend other sights of interest along with the ones we had on our Must See list. The English speaking guide meets you and arranges all the public transportation options you need. You pay the guide hourly rate to Triple Lights at the point of booking. You pay in Yen for all transportation and meals separately on the day you tour.
Two guides, Michiru Azuma and Yuko S. deserve special recognition because of the way they salvaged a huge disruption in our trip plans. Our cruise ship was forced to miss some ports in Japan and then went to some scheduled ports on days we weren't scheduled. The captain was avoiding a typhoon. This required swapping guides and locations in a frantic attempt to recover part of our plan. Michiru Azuma and Yuko S. worked together to change dates and cities so that we were able to visit the most important places. Michiru sacrificed her guaranteed payment for us to have the new plan work. She authorized a refund from Triple Lights when we had signed up for a no refund arrangement. The two guides worked with the Tokyo support person, Hazuki Yamanaka, to get it straightened out and to our pleasant surprise Triple Lights demonstrated their honorable business practices, by rescheduling our dates and guides along with a full refund for tours lost to the storm.
Triple Lights is 一番, Ichiban (number one). We cannot thank Michiru Azuma or Yuko S. enough for what they did with virtually no notice. We will not forget the message of Hiroshima or the hospitality extended to us. Domo Arigato. … – show